The Key to Employee Development in Retail

One of the greatest opportunities of my professional career happened when an organization took a chance and allowed me to take on roles and challenges that, on paper, I was nowhere near qualified...

Apple, A.I., and Enterprise Enablement

There is no ecosystem on earth quite like Apple and its offerings. The release of the new iPhone series and Apple Watch 4 are stunning achievements, both in functional and aesthetic design. While...

Retail Takeaways From Apple's Trillion Dollar Valuation

Apple’s story is one that has transcended that of retailer and manufacturer, and has embedded itself into the core of the modern business stratagem. The countless meetings I’ve been in and...

Retailers: How to Keep Customer Experience in Orbit While Mercury is in Retrograde

Uh oh, Mercury is in retrograde again. And as the ruler of all types of communication, selling, buying, transportation, shipping and travel, Mercury’s backspin can mean serious consequences for...

The Personal Shopper Returns

$90 Billion Dollars. A figure that represents 13% of holiday sales by US retailers in November and December of 2017. Think of the resource planning, the countless leadership initiatives, the...

ReCoding Retail: NRF 2018 - Part 3

My Top 3 Solutions at NRF

Here are some really cool solutions I saw at NRF that spoke to the above and beyond.

ReCoding Retail: NRF 2018 - Part 2

Three Commandments of Great Retail Experience.

Alright, there are definitely a lot more than three really important things to consider when re-crafting your customer journey, but for the sake of...

ReCoding Retail: NRF 2018 - Part 1

After a year of watching some of the largest names in retail fall, stores closing nationwide, NRF gave me a sense of relief that the change (and solutions) necessary to adapt to the new normal is...

Bigtincan meets Siri!

Salespeople and retail associates can now use their voice to work with Bigtincan’s market-leading sales enablement platform, improving productivity and providing the flexibility to work with...

Mobility and AI transformation in the Retail Industry

Retail store operations and front-line sales teams have a challenge - retail has changed. Rising and constantly evolving customer expectations are driving retailers to find new ways to reinvent...

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